Motel Management Training Courses

Motel Coach didn’t start in an office, a classroom, or behind a laptop. It started in a small 6 bedroom motel in Rockhampton.

Back when most people were checked-in and asleep, I was behind the front desk, pushing out marketing strategy, trying to drive additional occupancy in this micro motel. While the energy was great the direction was from someone who had never run a motel before. Fast forward over a decade and I'm still up early and to bed late with occupancy on the mind - but now with clarity and experience to know what is worthwhile and what is noise.

One of my early stories of frustration in Motel Management. I was sound asleep after a full day and at about 2 am, the phone rang. A guest sounded panicked. “I need help now.” Heart racing - mostly due to being woken up at 2 am, I grabbed the keys and ran across the property, half expecting a medical emergency or a flooded bathroom.

When I knocked, the door opened slowly. The guest looked relieved.“Thank goodness,” he said. “Do you have a lighter?”

That moment taught me something important about motel life: you can be woken for anything. Big problems. Tiny problems. And everything in between. If you work in motels long enough, you stop being surprised—you just learn to handle it with a smile on your face.

Motel Coach is Founded on Practical Principals that Work and Experienced Gained on the Job.

After this short spell in a 6 room motel I moved across the world into some of the largest, fast paced and full on motels in London. Covering all roles - Night Audit, Reception, Reception Supervisor, Reception Manager, Guest Services Manager, Front Office Manager, Food and Beverage Manager and Operations Manager - with Maintenance, Dish Cleaner and Housekeeper thrown in throughout my roles. On return to Australia I worked across Apartment Hotels in a Cluster Role and finally as a Group Motel Manager overseeing initially 5 motels and then onto a larger group managing 16 with an emphasis on Marketing and Revenue Management across the group.

Motels have so much upside with a bit of operational strategy and marketing you can take profitability to another level -That’s why Motel Coach exists.

Motel Management Courses – For Every Stage

Motel Coach was built for people at all stages of the journey.

Some students are brand new—looking for their first receptionist or housekeeping role. Some are assistant managers wanting to step up. Some are owners or managers trying to tighten systems, train staff better, or finally feel in control.

The motel management courses focus on the real work: front desk, housekeeping, maintenance basics, guest service, staff management, compliance, and daily operations. No fluff. No theory without application. Everything is designed so you can learn it and use it the same day.

It’s the training I wish I had when I was learning on the job at 2 am.

Revenue Management Courses – Making the Numbers Work

A motel can be busy and still not make money.

That’s one of the hardest lessons in hospitality.

Revenue management training at Motel Coach shows how to price rooms properly, understand demand, manage seasons, track performance, and stop guessing. It breaks down occupancy, ADR, and profit in plain language—no finance degree required.

It’s about learning how to make smart pricing decisions so hard work actually turns into profit.

Marketing Courses – Filling Rooms Without Guesswork

Most motels rely on the same channels year after year and hope for the best.

Motel Coach marketing courses show how to attract the right guests using websites, OTAs, Google, reviews, social media, and simple content strategies. Not big-agency theory—just what actually works for small, independent motels.

It’s about learning how guests find you, why they choose you, and how to stand out without blowing the budget.

Hospitality Management Training – Leading People Well

Running a motel isn’t just about rooms. It’s about people.

Staff issues, communication problems, motivation, conflict, training—these are what keep managers awake at night. Hospitality management training focuses on leadership, communication, delegation, and building teams that actually work.

Good systems matter. But good people matter more.

GuestPoint PMS Training – Confidence at the Desk

Property management systems scare a lot of new staff.

GuestPoint training shows how to use the system properly—bookings, check-ins, payments, reports, groups, and daily operations. The goal is simple: remove fear, build confidence, and make the front desk run smoothly.

When staff understand the system, everything gets easier.

Motel Management Book - The Essential Guide to Motel Management

Motel Consultancy – Real Support, Not Just Courses

Some problems can’t be fixed with a video or a checklist.

That’s where Motel Coach consultancy comes in.

Motel Marketing Audits look at how your motel is presented online—website, OTAs, Google, reviews, and branding—and show what’s helping you and what’s hurting you.

Motel Operational Audits dig into housekeeping, front office, maintenance, safety, staff systems, and workflows to find what’s slowing you down or costing you money.

1-on-1 Coaching is direct support for managers and owners who want guidance, accountability, and someone who understands motel life from the inside.

From 1 am Calls to Building Better Motels

Motel Coach is built from real shifts, real mistakes, real lessons, and real wins.

From night audit to group management, from emergency call-outs to running multiple properties, every part of the journey shaped what Motel Coach teaches today.

It exists so fewer people have to learn everything the hard way.So new staff don’t feel lost.So managers don’t feel alone.So owners can run stronger, calmer, more profitable motels.

And so when the phone rings at 1 am—whether it’s a real emergency or just someone needing a lighter—you’re ready.